Mission Critical Designs, LLC (MCD) has a 30 day return and exchange policy. You may return your product to MCD directly within 30 days upon the receipt of your product. Refunds will be applied to original form of payment used at the time of purchase.
Shipping charges will only be refunded on returns due to defective merchandise or an error in shipping. Shipping will not be refunded on returns due to personal dislikes or sizing problems. In the event that the style being returned is no longer available for exchange, a product of equal value may be ordered.
MCD will only honor returns on orders placed directly with MCD (www.cannaeprogear.com or via phone). MCD will not honor returns on merchandise purchased at authorized or unauthorized dealer locations (retail stores and websites).
Under the discretion of MCD, MCD may honor the exchange of product purchased from an authorized dealer. Exchanges must be for the same product or a product of equal value. In the event that the dealer where you purchased the item is no longer in business or reachable, MCD will exchange the merchandise for that of equal value. MCD does not accept returns or exchanges from purchases made outside the United States. Items may not be worn or washed.
Gifts may be exchanged only when original tags are attached and the product has not been washed or worn. In the event that the style being returned is no longer available for exchange, a product of equal value may be substituted instead.
Please be sure to follow washing and handling instructions carefully as MCD does not give returns or exchanges due to mis-washing of products.
For Return/Exchange Evaluation
1.) Call us at (562) 349-0562 or email to firstname.lastname@example.org to get an RA (Returns Authorization) number.
2.) The RA number should be clearly written and displayed on the outside of the package you are shipping back to us. If sending regular mail, we recommend insuring the package.
Please mail returns to:
2340 E. Artesia Blvd.
Long Beach, CA 90805